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Customer Service

Warranty Information

We built our reputation on quality, performance product and we stand behind it. If you experience a manufacturing defect in materials or workmanship Smith Optics warrants your sunglasses, goggles and helmets for the lifetime of the product, and we will repair or replace the product at no charge. Smith Optics has sole discretion to determine manufacturer's defects. Apparel and accessories including hats and bags are not covered under the lifetime warranty policy. Smith Optics will only authorize the warranty claim if the product was purchased from an authorized dealer. Questions about verification of authorized dealers should be sent to smithcanada@smithoptics.com

  • Rx - Smith Complete Prescription Eyewear are warranted to the original purchaser for two years from the date of purchase against any defect in materials and workmanship. Nose pads and temples are free as long as the parts are available. We’ll repair or replace at our option, any pair of Smith Prescription Eyewear found to be defective exclusive of damage caused by improper or unreasonable use.

    Please be advised that this warranty is for Authentic Smith Optics Eyewear and must be sold with authentic Smith lenses, frames and parts and not modified in any manner. Any alterations of lenses, frame parts or nose pads voids all warranties.

  • For CA Customers:
    In Canada, please email the customer service/warranty department of Smith Optics Canada at smithcanada@smithoptics.com for instructions or call 1-888-206-2995.

    For US Customers:
    Please visit the warranty information at http://www.smithoptics.com/customerwarranty

    For EU Customers:
    Please email Smith Europe at smitheu@safilo.com.
    For other countries, view the European Store Locator at http://www.smithoptics.eu/store-finder?q=&country=EU and enter your country or a country near you to find the Smith distributor in your country.